Insurance

Help is just a phone call away.

Enjoying your trip should be the first thing on your mind. Our multilingual Assistance Centre is there to help and support you 24 hours a day, each day of the year with:

Pre-Trip Information

  •  Passport and Visa information
  • Health hazards advisory
  • Weather information
  • Currency exchange information
  • Consulate and Embassy locations During A Medical Emergency
  • Verifying and explaining coverage
  • Referral to a doctor, hospital, or other health care providers
  • Monitoring your medical emergency and keeping your family informed
  • Arranging for return transportation home when medically necessary
  • Arranging direct billing of covered expenses (where possible)

Other Services

  • Assistance with lost, stolen or delayed baggage
  • Assistance in obtaining emergency cash
  • Translation and interpreter services in a medical emergency
  • Emergency message services
  • Help to replace lost or stolen airline tickets
  • Assistance in obtaining prescription drugs
  • Assistance in obtaining legal help or bail bond

IN THE EVENT OF AN EMERGENCY, CALL THE ASSISTANCE CENTRE IMMEDIATELY

1 800 211-9093 toll-free from the USA and Canada
+1 (519) 251-7821 collect where available.

Our Assistance Centre is there to help you 24 hours a day, each day of the year.

Please note that if you do not call the Assistance Centre in an emergency, you will have to pay 25% of the medical covered expenses we would normally pay under this certificate of insurance. If it is medically impossible for you to call, please have someone call on your behalf.

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