Terms and Conditions

Please read this page carefully before booking your Senior Discovery Tours (SDT) holiday.

• SDT acts solely as agent between the passenger and supplier for providing services as described in the brochure. SDT will not assume responsibility for any claims, damages or expenses arising from situations beyond our control.

Passports are required for travel outside of Canada. Passports should be valid for at least 6 months beyond the date of your expected return to Canada.

All itineraries are “tentative”. While we make every effort to follow the original itinerary, we may make changes to improve the tour, or for reasons beyond our control. If any component of a tour cannot be honoured by the contracted supplier, SDT will make every effort to provide a comparable alternative, however no liability should be inferred from these efforts.

• Those who choose to decline our comprehensive insurance package will be issued a rebate on their tour cost, the amount to be informed by your Tour Consultant. The following schedule of cancellation penalties applies only if you have declined our insurance package, or if you cancel a tour for a reason not covered in our insurance package (applies to tours without a cruise or rail portion. Cruise or rail penalties may vary).

• Cancel 61 days or more prior to departure: $75.

• 60 days to 31 days prior to departure: 25% of tour cost.

• 30 days to 8 days prior to departure: 50% of tour cost.

• 7 days or less prior to departure: 100% of tour cost.

• Our tours are designed for those who are physically fit. All tour members must be able to walk fairly long distances at a reasonable pace and climb stairs easily. Our tours are not suitable for those requiring wheel chairs and/or walkers. If you have walking limitations, we recommend a cruise on which the excursions are optional. If you are concerned about your physical ability to join one of our tours, we urge you to discuss which of our programs is appropriate for your activity level with one of our travel experts. If you join a tour beyond your physical ability SDT reserves the right to send you home, at your own cost and with no refund for unused services. SDT reserves the right to decline any passenger as a member of our tours at any time for any reason at our sole discretion.

• Please read the details of your insurance coverage carefully. If you have a pre-existing condition please inquire about your insurance validity at time of booking.

• All gratuities are included for all services provided in our tour package. For extra services such as optional excursions, meals on your own, room service and any exceptional services, tipping is at your discretion. If you wish to show appreciation to your Tour Manager please do so on an individual basis - collections are not permitted!

Single travellers must pay a supplement due to hotel charges. However this does not imply that they will necessarily be assigned a room as large as those assigned to two people sharing. We can often team up those without a partner!

Flight schedule changes are becoming more common, and are beyond our control. We are therefore occasionally forced to change airlines, and/or routings, and/or date of travel for your benefit. In such cases we provide as much notice as possible, and do everything possible to ensure your convenience and comfort. Should a schedule change result in an unplanned overnight enroute to or from your destination, the cost will be borne by the traveller.

• SDT will attempt to accommodate special requests by notifying the suppliers in writing, however we cannot guarantee that requests such as room locations or meal requirements for flights or hotels will be adhered to by our suppliers, and therefore we cannot be held responsible. Please note that advance seat selection for flights on our group tours is not permitted, as per the conditions of our contract with the airlines. Sea view or pool view rooms are not guaranteed unless noted otherwise in our brochure.

On cruises - all shore excursions are optional, and are paid for on board the ship.unless stated otherwise in our brochure. Our local tour operators may also offer optional excursions. While we do our best to monitor their quality, SDT is not responsible for the operation or costing of these excursions.

• Please be advised that there may be different standards in utilities, services and accommodations outside Canada. Our classifications for accommodation are made in terms of local standards. Please note that outside North America coffee, tea or drinking water are generally not included with lunch or dinner. All rooms are non-smoking.

• Please note that our cancellation insurance policy does not include “upgrade to single accommodation” in case your partner cancels. In this case you may either pay the single supplement and travel as a single (space permitting), or cancel the tour and receive a full refund, less the $75 administration fee. Also, while our cancellation insurance policy covers the partner of a person cancelling, it does not cover their friends who are not sharing accommodation with the cancelling party. If you must cancel your tour you must notify us within 48 hours of learning that you are unable to travel, otherwise the cancellation insurance policy is null and void.

• Generally you will receive your tour documents 10 to 14 days prior to departure, unless we are held up by a supplier providing documentation, in which case you may not receive them until closer to departure.

Luggage handling is included wherever possible, however in some situations it does not exist - especially when removing your luggage from the carousels at airports. You should be capable of handling your luggage in such situations. Luggage carts are generally available at all airports worldwide.

• You may purchase ticket upgrades to Business or First Class. You may also purchase our tours on a “land only” basis and arrange your own flights independently. Our consultants will be pleased to quote all cost adjustments. If you book your own flights, home pick-up and drop-off, and arrival / departure airport transfers at the destination, are not included. If you book your own flights, please protect yourself with cancellation insurance as we cannot be held responsible for schedule changes, or if a tour is cancelled for any reason.

• You may not make any changes to your flight arrangements after the final payment due date.

• There may be occasions in which the flight portion of your SDT holiday is unescorted.

• If a tour is cancelled for any reason our liability is limited to your full refund. No tours will be cancelled due to international events, unless the government specifically advises not to travel to your destination.

• We are unable to refund those who do not participate in any included meals or excursions, as they are prepaid.

• All of our tours are conducted in English only.