Please read carefully before booking your Senior Discovery Tours holiday.
1. SDT acts solely as an agent between the passenger and supplier for providing services as described in the brochure. SDT will not assume responsibility for any claims, damages or expenses arising from situations beyond our control.
2. All itineraries are “tentative”. While we make every effort to follow the original itinerary, we may make changes to improve the tour, or for reasons beyond our control. If any component of a tour cannot be honoured by the contracted supplier, SDT will make every effort to provide a comparable alternative, however, no liability should be inferred from these efforts.
3. Please read the details of your insurance coverage carefully. If you have a pre-existing condition please inquire about your insurance validity at the time of booking.
4. Those who choose to decline our comprehensive insurance package will be issued a rebate on their tour cost, the amount to be informed by your Tour Consultant. The following schedule of cancellation fees applies to you (and your travelling companion) only if you have declined our insurance package, or if you cancel a tour for a reason not covered in our insurance package (Applies to all tours except those requiring a visa and those that include a cruise or rail component. For these exceptions, cancellation fees may vary).
• Cancel 61 days or more prior to departure: $75 admin. fee
• Cancel 60 days to 31 days prior: 25% of tour cost
• Cancel 30 days to 8 days prior: 50% of tour cost
• Cancel 7 days or less prior: 100% of tour cost
5. Our cancellation insurance policy does not include an “upgrade to single accommodation” in case your partner cancels. In this case, you may either pay the single supplement and travel as a single (space permitting), or cancel the tour and receive a full refund, less the $75 administration fee, (assuming the cancellation is for a reason covered by our cancellation insurance policy). Also, while our cancellation insurance policy covers the partner of a person cancelling, it does not cover their friends who are not sharing accommodation with the cancelling party. If you must cancel your tour, you must notify us within 48 hours of learning that you are unable to travel, otherwise, the cancellation insurance policy is null and void.
6. If a tour is cancelled for any reason our liability is limited to your full refund. No tours will be cancelled due to international events unless the government specifically advises not to travel to your specific destination.
7. We are unable to refund those who do not participate in any included meals or excursions, as they are prepaid.
8. All gratuities are included for all services provided while on tour. For extra services such as optional excursions, meals on your own, room service, limousine drivers between your home & the airport (over which we have no control) and any exceptional services, tipping is at your discretion. If you wish to show appreciation to your Tour Manager, please do so on an individual basis - collections are not permitted!
9. There may be different standards in utilities, services and accommodations outside Canada. Our classifications for hotels are made in terms of local standards. Please note that outside North America, coffee, tea, and drinking water are generally not included with lunch or dinner. All rooms are non-smoking.
10. Single travellers must pay a supplement due to hotel charges. This does not imply that they will necessarily be assigned a room as large as those assigned to two people sharing. We can often team up those without a partner!
11. Passports are required for travel outside of Canada and must be valid for at least 6 months beyond the date of your expected return to Canada.
12. Luggage handling is included wherever possible, however in some situations, it does not exist - especially when removing your luggage from airport carousels. You should be capable of handling your luggage in such situations. Luggage carts are generally available at all airports worldwide.
13. Flight schedule changes are beyond our control. We are therefore occasionally forced to change airlines, and/or routings, and/or date of travel for your benefit. In such cases, we provide as much notice as possible and do everything possible to ensure your convenience and comfort. Should a schedule change result in an unplanned overnight travel to or from your destination, the cost will be borne by the traveller.
14. SDT will attempt to accommodate special requests by notifying the suppliers in writing, however, we cannot guarantee that requests such as room locations or meal requirements for flights or hotels will be adhered to by our suppliers, and therefore we cannot be held responsible. Please note that advance seat selection for flights on our group tours is not permitted, as per the conditions of our contract with the airlines. Sea view or pool view rooms are not guaranteed unless specifically noted in our brochure.
15. On cruises—all shore excursions are optional, and are paid for on board the ship, unless stated otherwise in our brochure. Our local tour operators may also offer optional excursions (sometimes on a cash-only basis). While we do our best to monitor their quality, SDT is not responsible for the operation or costing of these optional excursions.
16. Our tours are designed for those who are physically fit. Tour members must be able to walk fairly long distances at a reasonable pace and climb stairs easily. Our tours are not suitable for those requiring wheelchairs or walkers. If you have walking limitations, we recommend a cruise on which the excursions are optional. If you are concerned about your physical ability to join a tour, please discuss which of our tours is suitable for your activity level with one of our travel experts.
17. Code of Conduct: Senior Discovery Tours supports an environment of respect and dignity toward our staff and clients, and harassment and/or abuse of any kind will not be tolerated. We reserve the right to decline any passenger as a member of our tours for any reason at our sole discretion.
18. If you join a tour beyond your physical or cognitive ability, or if you do not abide by our Code of Conduct, SDT reserves the right to send you home, at your own cost and with no refund for unused services. We reserve the right to decline anybody as a tour member at any time for any reason at our sole discretion.
19. Generally, you will receive your tour documents 7 to 10 days prior to departure unless we are held up by a supplier providing documentation, in which case you may not receive them until closer to departure.
20. You may buy our tours on a “land only” basis and arrange your own flights - an air rebate will be applied. If you book your own flights, home pick-up and drop-off is not included. If you book different flights from the rest of the group, arrival/departure airport transfers at the destination are not included. If you book your own flights, please protect yourself with cancellation insurance as we cannot be held responsible for schedule changes, or if a tour is cancelled for any reason.
21. You may not make any changes to your flight arrangements after the final payment due date.
22. There may be occasions in which the flight portion of your SDT holiday is unescorted.
23. All of our tours are conducted in English only.
Travel Industry Council of Ontario Reg. #2160711; Quebec Permit #701756; CPBC Licence #3292